FAQ's and ABOUT US

Our ethical policy is simple: If we can recycle it we will. The bottles are all recycled as are the packaging materials. We source boxes from local companies so don't be suprised if you bottles turn up in a shoe box or a completely unrelated box. Shredded paper comes from a local company who shred all their used paper just for us. Bubble wrap is reused as is cardboard. We usually only buy parcel tape new for obvious reasons. Our kiln is the most efficient available and the studio is within a co-operative. We run the smallest car we could find to collect bottles and save fuel by cycling whenever practical.

ITEMS ARE POSTED AS SOON AS POSSIBLE ONCE PAYMENT IS RECEIVED
IF AN ITEM IS REQUIRED FOR A CERTAIN DATE THEN PLEASE LET US KNOW AND WE WILL ATTEMPT TO DELIVER ORDERED ITEMS AS QUICKLY AS POSSIBLE. THERE MAY BE AN EXTRA POSTAGE CHARGE IF NEXT DAY AND 48HR SERVICES ARE USED BUT YOU WILL BE ADVISED OF THESE BEFORE ITEMS ARE DESPATCHED

Postage charges vary depending upon the weight of the item purchased. Postage costs between £3.95 and £6.95 depending upon the number of items ordered. Any difference between postage paid and the actual cost of postage including a set amount for packing will be refunded once the item is dispatched.
Unfortunately glass is heavy and postage costs often reflect this.

ALL OUR ITEMS ARE HANDMADE AND ARE COMPLETELY UNIQUE. IF YOU HAVE ANY PROBLEMS WITH YOUR ITEM YOU ARE WELCOME TO RETURN IT FOR A FULL REFUND ALTHOUGH WE WILL MAKE A NOMINAL CHARGE FOR POSTAGE AND PACKING ON REFUNDED ITEMS.
IF YOU WOULD LIKE FURTHER PICTURES OF AN ITEM THEN THESE CAN BE MADE AVAILABLE TO YOU.

UNFORTUNATELY WE ARE NOT ABLE TO SHIP INTERNATIONALLY AT PRESENT AND SALES ARE LIMITED TO THE UK. WE HOPE TO BE ABLE TO SHIP FURTHER AFIELD IN THE FUTURE.

If you do need to get in touch with us for any reason please email 55degreesglass@o2.co.uk or telephone 01912373591 or text to 07850009894